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Refund and Return Policy

This policy applies to all purchases made at from Puppetss LLC (hereinafter, “Puppetss”, “we”, “us”, or “our”). It is your responsibility to familiarize yourself with this Refund and Returns Policy. By placing an order for any of our product(s), you indicate that you have read this policy and that you agree with and fully accept the terms of this policy. If you do not agree with or fully accept the terms of this policy, we ask that you do not place an order with us.

About Returns

We do not accept returns unless there is a fault that was due to us.

Bespoke Products

Please note that Products Made to Order or Custom Made or Customized to your Specifications (“Bespoke”) cannot be cancelled, exchanged, or returned, as we are unable to resell goods that have been specifically made to meet your specifications and requirements.


If any refunds are due those will be processed within 5 days. Where exchange rates of currency are involved, the Refund will be made in the currency used when you paid for the order. Puppetss does not accept responsibility for any loss or gain caused by changes in the exchange rate between the time of Ordering and the time of issuing the Refund.

Late or missing refunds

If you haven’t received a refund within 14 days of us notifying you about your refund being issued, please, check your bank account again and contact your bank or credit card company. If you’ve done all of this and you still have not received your refund yet, please contact us.


Still have questions? Please contact us.